Company Name: Etranz LLC
Job title: Customer Service Representative
Etranz LLC is a U.S. based company. Etranz develops and operates its own websites. The company is over 12 years old and has offices in the USA, Australia and Cambodia.
We are a small band of expats and locals working in Street 410, Phnom Penh. We build websites and sell some informational products on the internet.
- Resolve customer complaints via phone, email, mail, or social media.
- Use telephones to reach out to customers and verify account information.
- Greet customers warmly and ascertain problem or reason for calling.
- Cancel or upgrade accounts.
- Assist with placement of orders, refunds, or exchanges.
- Advise on company information.
- Take payment information and other pertinent information such as addresses and phone numbers.
- Place or cancel orders.
- Answer questions about warranties or terms of sale.
- Act as the company gatekeeper.
- Suggest solutions when a product malfunctions.
- Handle product recalls.
- Attempt to persuade customer to reconsider cancellation.
- Inform customer of deals and promotions.
- Sell products and services.
- Utilize computer technology to handle high call volumes.
- Work with customer service manager to ensure proper customer service is being delivered.
- Close out or open call records.
- Compile reports on overall customer satisfaction.
- Read from scripts.
- Handle changes in policies or renewals.
- Positive attitude, detail and customer oriented with good multitasking and organizational ability
- Must be fluent in English
- Willing to be trained
- Willing work odd hours
Send us your CV at:
Email : firstname.lastname@example.org
Please state your expected salary and your date of availability in your email as well.
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